Troubleshooting Redirection Issues

1. Blank Page or Continuous Loading Spinner

Problem: When a redirection error occurs, you might see a blank page or a continuously loading spinner instead of the installment payment option.

Solutions:

1. Disable Browser Extensions:

- Browser extensions can interfere with page loading. Disable all extensions and try again.

2. Clear Browser Cache:

- Inspect the Page: Right-click on the page and select "Inspect".

- Go to the "Application" Tab: Click on "Application" in the developer tools panel.

- Clear Site Data: Go to "Storage" and then select "Clear site data" (without clicking on "Including third-party cookies").

- Empty Cache and Hard Reload: Click on "Refresh" and select the "Empty cache and hard reload" option.

2. Check the Redirection URL

Problem: Customers are unable to complete the order if the redirection URL is incorrect.

Solutions:

1. Verify the Redirection URL:

- Ensure that the redirection URL points to the production environment and not the test environment.

Test URL Characteristics:

- The store name is missing above the total.

- The word "integration" appears in the redirection URL.

2. Steps for Test Environments:

- Access the Partner Portal: Log in to your partner portal with the appropriate credentials

- Developer Section: Go to the developer section

- Copy the Key: Copy the key that starts with "sp_"

- Custom Integration: Insert the key in place of the bearer used for the testing phase

- Integration via Plugin: Insert the key in the appropriate plugin field

3. Verify the Production Environment:

- Presence of Store Name: Ensure that the store name is visible above the total.

- Absence of the Word "Integration": The redirection URL should not contain the word "integration"

By following these steps, you should be able to resolve redirection and checkout issues. If the problems persist, it may be helpful to contact technical support for further assistance.